Shipping & Returns
MINIMUM ORDER DOLLAR AMOUNT:
Orders are subject to a minimum order dollar amount of $10.00.
PAYMENT TERMS & FEES:
Visa and MasterCard are accepted. Sales tax will be charged where applicable. Prices are in USA Dollars.
We will gladly furnish current pricing upon request. Unless otherwise quoted, order will be invoiced at prices effective at time of shipment. All prices are subject to change without notice. Quotes are for immediate acceptance unless otherwise noted. Prices are in USA Dollars.
All claims for shortages or errors must be made by email within ten (10) day of receipt of shipment.
RETURN/EXCHANGE OF GOODS POLICY:
All pre-approved return of merchandise must have a completed Return Goods Authorization (RGA) Form submitted to us within 15 days from the date of purchase. An RGA form is available on our website. The RGA number must be printed on the outside of the package or it may be returned to you. No credit/exchange will be authorized on the following claims: specially manufactured items, returns without proper authorization number, invalid, non-current, obsolete or discontinued part number, special order items, damages caused by the customer and non-Stealth items - products manufactured by others. Returned merchandise items are subject to a 15% restocking fee. Refund/exchange will be issued upon Stealth's inspection and approval. All returns/exchange must be shipped freight prepaid. Stealth reserves the right of final approval on returns. Please return item(s) with RGA number marked on the outside of the box to the address listed below:
ADRESS FOR RETURNED/EXCHANGES
RETURN GOODS PROCEDURE:
Please complete the RGA form and email it to Stealth at firstname.lastname@example.org or fax it to 574-848-5901. RGA forms can be acquired by downloading from our website. Upon review and approval of the list of products to be returned, and RGA number will be issued for those items Stealth deemed acceptable. Only items approved on the RGA are returnable. Any other unauthorized items that are returned against the approved RGA will be disposed of with no credit payable. You will be notified via fax, email or telephone of the appropriate action:
- For Field Scrap & Credit Items - you will be informed of the credit amount and REG number (for your reference). No need to return any product to Stealth.
- Repair/ Replace/ Return Items (both in Warranty and out of Warranty) - Place a copy of the completed Return Goods Authorization (RGA) form (make sure RGA# is on form) and a copy of the original invoice for the items you are returning. Be sure to write the RGA # on top of the package you are returning. The package must be sent prepaid to the address specified above. Item(s) are subject to inspection. For complete and proper analysis, be sure to include all accessories with your unit.
We warranty products to be free from defects in materials and manufacturing. We warranty according to the manufacturer's specifications. Proof of purchase is required.
We reserve the right to change any specifications in our catalog without notice. Specifications in this catalog may not be error free, therefore, we recommend inspection of dimensions on products prior to use.
DELIVERY & SHIPPING:
Shipments are normally made via UPS ground. If weight or size is excessive, common carrier will be used. Unless specified, we will use our best judgment when choosing the carrier and routing. All shipments will be sent F.O.B. shipping point.
UPS SPECIAL NOTES:
Some large, heavy, or bulky items may ship at an additional fee determined by UPS. Certain areas are subject to a Remote Area Surcharge Fee, also determined by UPS. UPS next day air, UPS 2nd day air, and UPS Saturday deliveries are available upon request and for an additional fee.
For UPS shipments, notify UPS immediately. (1-800-Pick UPS) Keep original packaging and contents for inspection. For truck line shipments, have the carrier note the shortage or damage on the delivery receipt. Without the proper notation, you accept the shipment at your own risk.
Stealth Enterprises, LLC assumes no liability other than replacement of goods as determined by the manufacturer. The customer shall be responsible for testing and verifying the suitability of the product for intended use. No warranty for intended use is implied. The customer assumes all risk and liability. We shall not be deemed liable for any loss or damage that may occur from the use or inability to use the product.
Please follow all safety precautions pertaining to any products. When working with or being in the vicinity of any moving tools, parts, or products we sell, the wearing of eye protection is strongly advised.